Terms & Conditions
Welcome to ERG Plumbing, Below you will find our terms and conditions, by continuing to browse and use this site, you are agreeing to comply with and be bound by the terms.
The use of this website is subject to the following terms & conditions: – The Content of the pages of this website, is for your general information and usage only, subject to change without notice.
Calls may be recorded for training and monitoring purposes We charge per hour on site at the price quoted, and a minimum of one hours labour will apply once the engineer has attended site (The hours labour will also apply if the engineer attends site and are turned away due to the problem being sorted, with no prior notice)
All prices quoted are subject to a site survey and VAT will be applied to the full price of all jobs.
Once you have accepted our quotation or quotation and given go ahead to complete the work with either a debit/credit card or purchase order, you are agreeing to have the job completed and to pay for any subsequent materials. If we need to re-quote for any reason, then there is no obligation to continue with the job. If the price of the job stays the same as the original quotation and you choose to cancel – any materials ordered prior to receiving your cancellation will need to be paid for in full. Debit/Credit card details are obtained when a job is booked in to secure the booking, At no point is payment taken until a job has been completed and the customer has signed to say they are satisfied with works completed. In the case where any subsequent materials may be required to complete a job, a deposit may be required to purchase parts. This deposit will be agreed with the customer beforehand.
Estimates/Quotes given over the phone are based on customer’s description of required works and estimated completion time based on their diagnosis. Given quotes and estimates are subject to site survey by an attending engineer sourced from ERG Facilities Ltd network of engineers.
ERG Facilities Ltd provides repair and maintenance services via our nationwide network of experienced and fully qualified Engineers who work is sub-contracted to working on behalf of us.
Your use of this site and any disputes arising out of such use of this website, is subject to the laws of England, Northern Ireland, Scotland & Wales.
The head office address for ERG Plumbing is: – ERG Facilities Ltd Unit 9 Victoria Business Park, Short Street, Southend-on-Sea, SS2 5BY.